SATNAC (Southern Africa Telecommunication Networks and Applications Conference)
Sugar Beach Resort, Mauritius, 9 - 13 September

Jason, B.A. and Calitz, A.P.C.
Adaptive User Interfaces for Contact Centre Personnel.

Singh, A. and Wesson, J.L.
Designing Intelligent User Interfaces for Contact Centres.


Engineering Interactive Systems International Conference (EIS)
Salamanca, Spain, 22 - 24 March

van Tonder, B.P. and Wesson, J.L.
Visualisation of Personal Communication Patterns Using Mobile Phones.